Note that these reset processes are different between the Aries family of phones (CX500/600/3000) and the older Tanjay phone (CX700) models. These processes were originally documented in the article Externally Provisioning Lync Phone Edition. Secondly in LPE the ‘factory reset’ process as it is called does not actually perform a factory reset in the traditional sense of the term.
POLYCOM CONFIGURATION FILE GENERATOR TOOL FULL
Often people may refer to a partial reset as ‘soft’ but a full reset as ‘hard’ which already does not match up with the official terms. In the official Microsoft documentation these procedures are described as either a Hard Reset or a Factory Reset, yet these terms can be a bit misleading. There are two types of reset procedures which accomplish different tasks in LPE. But it is important to understand exactly what ‘resetting’ a device means and what happens when the events are triggered. The common range of Polycom CX model phones which run LPE are very simple devices and actually performing a reset is straightforward. Additional background on these two different device families can be found in this recent article. Many other parameters can be set out-of-band using different methods which can then be stored in different configuration containers.
POLYCOM CONFIGURATION FILE GENERATOR TOOL SOFTWARE
Meanwhile the Polycom 3PIP devices utilize Unified Communication Software (UCS) firmware which was designed prior to Lync compatibility so these devices are capable of much more and may only receive a subset of their possible configuration parameters during Lync registration. The Microsoft Lync product team designed and owns the LPE software and any devices running this are basically ‘dumb’ handsets which can do nothing until they are first successfully registered to a Lync server which will provide all possible configuration parameters in-band.
These categories are quite different in their design.
The phones covered in this article fall into two separate categories: Lync Phone Edition (LPE) optimized CX devices and Third Party Interoperability Program (3PIP) qualified devices. In an effort to provide a single resource for the simple task of resetting different Lync compatible Polycom IP phones, as well as explaining what the reset is actually doing, creating a separate dedicated article seemed logical. This article will cover the reset procedures as well as explain what is actually happening on the devices.Īlthough most of the instructions in this article have been covered in various past articles it may be difficult to locate when incorporated into separate, larger topics. Resetting configuration data or rolling back the firmware on Lync IP phones is one of the most basic troubleshooting procedures, but at the core is also often misunderstood.
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